Shipping and Returns

Shipping

Free Shipping: Orders over $50 ship free within Canada.

Flat Rate Shipping: Orders under $50 ship for a flat rate of $7 within Canada.

Shipping Times (within Canada): Most orders ship within 2-3 business days. Shipping times depend on where you are located in Canada. 

Backorders: In the case where an item is backordered, we will contact you with two options.

  1. We can refund you for the backordered product and ship the remainder of your order or
  2. You can replace the backordered product with another product of equal price.

Shipping to the United States: Shipping to the U.S. is free via Canada Post for orders over $40 USD. Flat rate shipping for orders under $40 USD is $6 USD within the continental United States, only. 

Note: Unfortunately, we do not ship outside of Canada and the continental United States at this time.


Returns

Unfortunately, due to the nature of this product, we cannot accept returns on items once they have been shipped as there is no way to determine whether or not a product has been used or tampered with. However, if the item received by the buyer is incorrect, or the item in question arrives damaged, a full refund (including shipping costs) will be provided.

In such rare cases, please email the details of the situation including your order number to info@toncosmetics.com and we will send you the necessary information to complete the return. All returns, irrespective of the reason, must be requested within 30 days of the date your order is placed.